Manager

Posted On: 
Friday, August 21, 2020

JR #: 335869830

The Manager will coordinate the delivery of language assessment and referrals services in the York and Durham Regions including Simcoe County. The Manager will work collaboratively with TCET management, community partners, and funders to ensure effective operation of assessment and referral services and support the community-based Language Training Partners’ committees. This role will provide leadership and support to language assessment staff and ensure effective assessment scheduling across numerous permanent, satellite, and itinerant sites.

Duties & Responsibilities: 

Manage operational issues at TCET assessment sites in conjunction with TCET operations staff, landlords, and others. Work with partners to ensure operational effectiveness at satellite/itinerant sites.
Coordinate appointment scheduling at all sites to ensure smooth work flow and exceptional customer service to clients, community partners and colleagues
Ensure compliance with language assessment and TCET protocols and procedures
Supervise a staff team (assessors, casual assessors, administrative)
Facilitate employee goal-setting and conduct performance reviews
Facilitate team meetings and provide site updates at all-staff meetings
Identify/implement professional development initiatives to foster and maintain positive team morale and skills development
Provide training re: onsite procedures and policies specific to CLARS (Coordinated Language Assessment & Referral System)
Ensure that staff adhere to site- specific and organization-wide safety regulations and other mandatory procedures
Communicate matters to management in a timely fashion based on degree of importance, seeking advice as needed
Effectively communicate with, and support, the language training partners, to ensure cohesive delivery of services to clients
Coordinate and implement a promotional/outreach plan and review annually
Conduct evaluation/feedback processes to ensure opportunities for client comments and review/implementation of suggestions where viable
Produce regular narrative reports, gather and chart statistics and provide other reports (including year-end report) as needed
Assist with budget and cash flow forecast development and revision– researching costs and making recommendations for purchasing and use of slippage

Qualifications: 

Post-secondary diploma/degree in related field - e.g. adult learning and second language acquisition, communications, psychology, teaching etc.
Minimum 5 years of experience in government-funded client services environment.
Minimum 1 year of experience supervising staff and coordinating client services
Language assessment experience/certification and/or TESL certification an asset
Knowledge of the language assessment process, the Canadian Language Benchmarks, CLARS, and the HARTS database preferred
Knowledge of language training options, assessment eligibility, and language training providers in York, Simcoe and Durham is an asset
Strong interpersonal skills including the ability to support, coach, and motivate others in a collaborative team environment
Experience and sensitivity in working with persons of diverse backgrounds
Organizational skills and attention to detail
Proven ability to problem solve and employ professional judgment
Excellent verbal and written English communication skills
Experience in using Microsoft Office and the Internet
Understanding of client confidentiality and data security issues
Valid driver’s licence, access to own transportation, and willingness to travel to various locations throughout York, Durham, and Peel Regions as needed

Location: 
TCET
420 Hwy 7 East, #204B
Richmond Hill, ON L4B 3K2
Canada
Contact email: