Instructor Support

Posted On: 
Thursday, December 3, 2020


To assist coordinators in the delivery of the LINC Home Study program by providing front line support and training to the network of instructors and assisting with various aspects of program administration.

Duties & Responsibilities: 

Deliver online LMS and technology training to instructors (both group and individual sessions).
Responsible for new instructor orientation and training plan (both in-office and via video/audio conferencing).
Familiarize instructors with program policies and procedures.
Act as frontline response for instructor queries and coordinates. resolution of issues as needed.
Research, organize and support professional development opportunities for instructors.
Assist with quality assurance surveys to ensure appropriate accountability and program standards are maintained and enhanced.
Maintain internal program statistics and submit regular progress and statistical reports as required.
Assist in the creation of quarterly instructor newsletters and other distance education publications.
Review quarterly and final student reports and help monitor/update LMS records.
Maintain and monitor records on student progress to ensure efficient student movement through the program and consult with instructors if required.
Help maintain up-to-date instructor records in both soft and hard copy including bios, TESL certificates and instructor performance reviews.
Review instructor call records for payroll purposes and follow up with staff and instructors on areas that require clarification.
Contribute to and help maintain the LINC Home Study Forum and LMS Teacher Corner to keep instructors updated on program developments and notices.
Assist with delivery of annual instructor PD Event, including coordination and fulfilment of tasks.
Participation on special projects and other duties as required to support the continuous improvement of the program in conjunction with other team members.


University degree in relevant discipline.
TESL Ontario certification (an asset).
Excellent knowledge of the Canadian Language Benchmarks
Excellent computer knowledge including proficiency in Microsoft Office Suite, audio/video conferencing, social media and online collaboration tools.
Experience in delivering online training.
Ability to respond to queries promptly and professionally.
Ability to maintain positive relationships with clients, teachers and office staff.
Excellent phone and interpersonal skills.
Strong writing, presentation, and editing skills.
Cultural sensitivity and knowledge of newcomer services and support.
Ability to manage time effectively and to work independently.

90 Burnhamthorpe Rd
Suite 210
Mississauga, ON L5B3C2
Other information: 

Achev embraces inclusivity and diversity in the workplace. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you are invited to an interview and require accommodation at any stage in the process, please notify the Hiring Manager. While we thank all applicants for their interest, only those selected for an interview will be contacted by the Hiring Manager. Any information obtained during the course of recruitment will be used for recruitment purposes only.

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